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TERMS
AND CONDITIONS & FAQs
ORDERING
& PAYMENT
How
can I order your goods?
All our goods can be ordered online using our 128 bit encrypted
SSL shopping cart. This means you are guaranteed security and
privacy. Our online shopping cart should be easy to use, but if
you have any problems ordering online please let us know via the
contact details published on this web site.
Which
credit cards do you accept?
We accept almost all major credit and debit cards. We are sorry
but we cannot accept Visa Electron cards.
How
can I order by telephone?
Orders can be placed over the telephone using any major credit/debit
card. To place an order please call us on 0870 043 5884 between
the hours of 10am - 4.30pm monday to friday. When calling please
have the details of your order to hand along with your credit
card details.
Can
I order by post?
You can only order by post if you are accepting delivery of goods
at a UK address. To place your oder by post please shop as normal
using the shopping cart system, but print off the order instead
of clicking the submit button. This will calculate shipping costs
automatically. You can then post the order (registered / recorded
post is recommended) with a cheque, postal order or cash for the
correct amount. All cheques and postal orders should be made payable
to 'A Baker & Sons'. Please make sure you include a delivery
address!! Please bear in mind that this option is only open to
UK customers. You can also come to one of our shops for service
in person. It is advisable to ring for an appointment so that
we can have the item(s) ready for your inspection.
Do
I need to include my email address or telephone number on the
order form?
We ask you to provide a valid email address on your order form.
This is so you can receive an automated receipt to let you know
that we have received your order. It is also so we can contact
you if there any problems with your order. Please also supply
a landline telephone number so that we may verify the order before
it is processed.
What
currency are the prices on the website?
We are based in the UK so all prices shown are in UK Sterling
(English pounds).
ORDER
PROCESSING & SHIPPING
When
will my credit card be debited?
In most cases your credit card will be debited within 24 hours
of you placing your order online. If there are any problems with
your credit card details we will contact you at the email address
you supplied.
I
have received an email which states my credit card has been declined,
what can I do?
In the majority of cases we are not told why credit cards are
declined - unless fraudulent use is suspected. The most common
reason for cards being declined is that there are insufficient
cleared credit/funds in your account to cover the transaction.
If your credit card is declined we will email you, your order
will be cancelled and it is suggested you contact your issuing
bank for further advice. You are then welcome to place your order
again when you have resolved the problem.
I
have received an email requesting further invoice details. Why?
All credit card and invoice details are checked thoroughly. If
you have not included all the information we need (credit card
holder's full name and address) we will email you to ask for further
details. Occasionally, we will request the name and address of
the bank that issues your credit card. This is a security measure
to protect you as the cardholder. In these circumstances your
order will be put on hold until we have received and checked these
details.
I
have paid by credit card, when will my order be shipped?
We try to ship all orders within 48 hours of you placing them
online. If this is not possible (because of Bank Holidays or weekends)
we will email you with an expected shipping time.
I
have paid by cash/postal order, when will my order be shipped?
In most cases postal order and cash orders are shipped on the
day we receive them from you. If any delays are expected we will
email or telephone you.
I have paid by cheque, when will my order be shipped?
We must wait for cheques to clear before we ship your goods -
this usually takes 3-4 working days.
I
live in the UK, how long will my parcel take to arrive?
Most orders should reach you within 7 days of being shipped. If
your order has not arrived within this time please contact us.
Do you offer a fast shipping service?
All of our goods are shipped by courier and you will be required
to sign for them. Insurance will be included in the shipping costs.
How
will my goods be packaged?
All products will be securely wrapped marked clearly with our
return address.
What
should I do if my parcel has not arrived?
Please allow for the delivery times stated above. If these have
elapsed please contact us with your order number and your full
name and address and we will track your order for you.
What
should I do if my goods arrive damaged?
If your goods should arrive damaged, please contact us by email
or telephone and return the goods to us ASAP (our address is on
the 'contact' page of the website). Please include your order
number and full name and address. On receipt we will despatch
a replacement/refund after we have confirmed the condition of
the goods and that any damage was not caused by incorrect use
or handling.
What
is your postal address and telephone number?
Our postal address is:
A
Baker & Sons
10 Cairo Street
Warrington
Cheshire
WA1 1ED
Our telephone number is: 0870 043 5884
OTHER
FREQUENTLY ASKED QUESTIONS
Do you ship to the USA?
No, as this web site is a recent venture we currently only trade
and ship within the United Kingdom. However, any genuine enquiry
can be submitted by email, post or telephone for our consideration..
Do
you offer a wholesale service?
We do not offer a wholesale service - we are a retail company
only.
Do
you have a catalogue?
We do not have a printed catalogue covering all our products and
services at present. However we will be continually expanding
this web site and adding new products and services. We are consdiring
publishing a quality brochure with selected items in the near
future. We will post details on the website when it is ready.
Where
is your business located?
We have three shops in the UK. Please see the homepage for further
details.
INFORMATION
COLLECTION AND USE (PRIVACY POLICY)
A
Baker & Sons is the sole owner of the information collected
on this site. We will not sell, share, or rent this information
to others in ways different from what is disclosed in this statement.
A Baker & Sons collects information from our users at several
different points on our website.
Order
We request information from the user on our order form. Here a
user must provide contact information (like name and shipping
address) and financial information (like credit card number, expiration
date). This information is used for billing purposes and to fill
customer’s orders. If we have trouble processing an order,
this contact information is used to get in touch with the user.
Sharing
We will never share your information with any external business,
company or organisation unless such sharing is mandated in law
and requested as such.
Links
This web site contains links to several other sites. Please be
aware that A Baker & Sons Limited are not responsible for
the privacy practices of such other sites. We encourage our users
to be aware when they leave our site and to read the privacy statements
of each and every web site that collects personally identifiable
information. This privacy statement applies solely to information
collected by this Web site.
Security
This website takes every precaution to protect our users' information.
When users submit sensitive information via the website, your
information is protected both online and off-line. When our registration/order
form asks users to enter sensitive information (such as credit
card number), that information is encrypted and is protected with
the best encryption software in the industry - SSL. While on a
secure page, such as our order form, the lock icon on the bottom
of Web browsers such as Netscape Navigator and Microsoft Internet
Explorer becomes locked, as opposed to un-locked, or open, when
you are just 'surfing'.
While
we use SSL encryption to protect sensitive information online,
we also do everything in our power to protect user-information
off-line. All of our users' information, not just the sensitive
information mentioned above, is restricted to handling and storage
within our offices. Only employees who need the information to
perform a specific job (for example, our billing clerk or a customer
service representative) are granted access to personally identifiable
information. Our employees must use password-protected screen-savers
when they leave their desk. When they return, they must re-enter
their password to re-gain access to your information. Furthermore,
ALL employees are kept up-to-date on our security and privacy
practices. Every quarter, as well as any time new policies are
added, our employees are notified and/or reminded about the importance
we place on privacy, and what they can do to ensure our customers'
information is protected. Finally, the servers that we store personally
identifiable information on are kept in a secure environment.
Surveys
& Contests
From time-to-time our site requests information from users via
surveys or contests. Participation in these surveys or contests
is completely voluntary and the user therefore has a choice whether
or not to disclose this information. Information requested may
include contact information (such as name and shipping address),
and demographic information (such as post code, age level). Contact
information will be used to notify the winners and award prizes.
Survey information will be used for purposes of monitoring or
improving the use and satisfaction of this site.
Correction/Updating Personal Information:
If a user’s personally identifiable information changes (such
as your post code), or if a user no longer desires our service,
we will endeavor to provide a way to correct, update or remove
that user’s personal data provided to us.
Notification
of Changes
If we decide to change our privacy policy, we will post those
changes on our privacy page so our users are always aware of what
information we collect and how we use it. If at any point we decide
to use personally identifiable information in a manner different
from that stated at the time it was collected, we will notify
users by way of an email. Users will have a choice as to whether
or not we use their information in this different manner. We will
use information in accordance with the privacy policy under which
the information was collected.
ADDITIONAL
TERMS
All prices/details correct at time of upload. All products are
subject to availability. We reserve the right to refuse a sale
to someone if we suspect that fraud is taking place.
Force
Majeure: We shall not be liable for any failure to meet our obligations
occasioned by circumstances beyond our reasonable control. We
rely on each different Country's own postal services, and we shall
not be liable if a Country's postal service fails in it's duty
to complete the delivery, whatever the reason. We will only refund
money for orders lost in transit at our own discretion and if
full insurance is taken on the delivery of an item.
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